Gati’s Path to Reducing Seller Complaints with Scandim360

Introduction: The Hidden Challenge in E-commerce Logistics

E-commerce in India is booming, but behind every successful delivery lies a complex logistics ecosystem. For sellers and shipping companies, one recurring challenge is weight discrepancy. Sellers often face courier overcharges, manual errors, and disputes due to differences in declared weight versus the courier’s recalculated volumetric weight. These issues not only drain finances but also erode trust between sellers and courier partners.

Gati, one of India’s leading logistics providers, has taken a proactive approach to resolving this issue by integrating Scandim360 – an automated dimensioning system that ensures accuracy, transparency, and operational efficiency.

Why Weight Discrepancy Matters

Weight discrepancies are not minor inconveniences – they have ripple effects across the supply chain. Let’s explore why this matters:

• Financial Losses: Sellers are often charged extra due to incorrect volumetric weight calculations.

• Disputes & Delays: Courier recalculations lead to billing disputes, slowing down operations.

• Customer Dissatisfaction: Increased shipping costs often get transferred to customers, reducing competitiveness.

• Lack of Transparency: Without clear proof, sellers find it hard to challenge courier claims.

• Wasted Time: Manual interventions and complaint resolutions consume hours of operational effort.

In India, with shipping partners like Shiprocket, Delhivery, and Flipkart Smart Fulfilment, these issues occur frequently, leading to a need for robust, automated solutions.

The Flaws of Current Practices

Most logistics companies still rely on:

• Manual weighing and measurement of parcels.

• Courier recalculations at warehouses, often without transparent proof.

• Human errors in data entry and dimension recording.

This outdated system not only creates inconsistencies but also leads to seller distrust and strained courier relationships.

Enter Scandim360: The Game-Changer

Scandim360 provides a state-of-the-art automated dimensioning and weighing system designed to solve these long-standing issues.

Key Features of Scandim360:

• Accurate Dimensioning: Captures length, width, and height instantly with precision.

• Volumetric Weight + Dead Weight: Calculates both automatically, removing discrepancies.

• Proof Reports: Generates screenshots and reports for transparent billing.

• Error-Free Operations: Eliminates human intervention, reducing operational mistakes.

• Trust Building: Strengthens seller-courier relationships by ensuring transparency.

Real-World Use Cases

• Shiprocket Seller Disputes: Sellers facing extra charges can use Scandim360 proof reports to validate actual weights and resolve disputes instantly.

• Delhivery Warehouse Efficiency: Automated dimensioning improves parcel sorting and reduces errors in large-scale operations.

• Flipkart Smart Fulfilment Challenges: Sellers avoid penalties by ensuring packages meet compliance standards through precise measurement.