How to Dispute Incorrect Weight Charges on Aramex India: A Seller’s Guide

Introduction: The Weight Discrepancy Problem in E-commerce Shipping

If you’re an e-commerce seller in India, chances are you’ve faced the frustrating issue of weight discrepancies and overcharges by courier companies. Whether you ship via Aramex India, Delhivery, Shiprocket, or other platforms, weight disputes have become an all-too-common headache. Sellers often find that the weight calculated by their own team differs from what the courier company reports. The result? Inflated shipping bills, wasted time on disputes, and a negative impact on customer satisfaction.

This blog provides a detailed guide for sellers on how to raise disputes with Aramex India, what documentation is needed, and practical tips to win such cases. More importantly, we’ll also show you how solutions like Scandim360 can eliminate these disputes altogether.

Why This Problem Matters

Weight discrepancies are not just minor errors—they directly impact your bottom line and brand reputation.

• Financial Losses: Overcharges from inflated weights add up quickly, especially for high-volume sellers.

• Disputes & Delays: Sellers spend hours or even days raising disputes with courier companies like Aramex.

• Customer Dissatisfaction: Shipping delays or extra charges can lead to poor ratings and negative reviews.

• Lack of Transparency: Without reliable proof, sellers are at the mercy of courier recalculations.

• Operational Inefficiency: Teams spend more time fighting disputes instead of focusing on business growth.

Why Do These Discrepancies Happen?

Weight discrepancies often arise due to outdated or inconsistent practices:

1. Manual Weighing Errors – Human error while weighing packages creates inconsistencies.

2. Courier Recalculations – Couriers like Aramex re-measure parcels and bill based on their records.

3. Volumetric Weight vs Dead Weight – Sellers measure only dead weight, while couriers charge on volumetric dimensions.

4. Lack of Standard Proof – Sellers often lack documented proof to support their claims in disputes.

How to Raise a Dispute with Aramex India

If you’ve been charged incorrectly, here’s the step-by-step process to dispute weight charges with Aramex India:

Step 1: Gather Documentation

To make your case strong, always keep these documents ready:

• Package photographs showing weight on a calibrated scale.

• Dimension records with length, width, and height clearly marked.

• Packing slips and invoices to verify order details.

• Courier AWB (Air Waybill) with Aramex reference number.

Step 2: Contact Aramex Support

• Log in to your Aramex account.

• Raise a dispute through the Billing/Support section.

• Provide AWB number, discrepancy details, and attach proof documents.

Step 3: Follow Up & Escalate if Needed

• If no resolution within 7 business days, escalate the issue to your account manager.

• Keep written records of all communication for reference.

Tips to Win Cases

• Always use a calibrated weighing scale.

• Document packages with photos before handing them over.

• Submit disputes within 48 hours of invoice receipt.

• Keep volumetric vs. dead weight documentation ready.

Scandim360: The Permanent Solution to Weight Disputes

While disputes are sometimes unavoidable, tools like Scandim360 make them almost obsolete.

Key Features of Scandim360

• Accurate Dimensioning – Measures both volumetric and dead weight precisely.

• Proof Reports & Screenshots – Provides irrefutable documentation for every shipment.

• Error Reduction – Eliminates manual weighing errors and ensures transparency.

• Trust Building – Builds stronger relationships with courier companies by reducing disputes.

Real-World Use Cases

• Shiprocket Sellers: Many sellers face disputes due to weight recalculations; Scandim360 creates proof-based defense.

• Delhivery Warehouses: Increases efficiency by automating package dimensioning.

• Flipkart Smart Fulfilment: Helps sellers comply with strict volumetric weight requirements.